Privacy Policy

10DLC/SMS policy

Introduction

At Hearing Healthcare Professionals, LLC ("we," "our," "us"), we prioritize client confidentiality and privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information concerning SMS (Short Message Service) messaging through 10DLC to enable effective communication between our practitioners, select administrative staff and clients.

Information We Collect

When you opt-in to receive SMS messages from us, we may collect the following types of information:

    1. Personal Information:
      • Phone Number
      • Name
      • Email Address, if provided
    2. Appointment-Related Information:
      • Relevant details necessary for effective communication regarding your appointment
    3. Message Data:
      • The content of SMS messages sent and received
      • Delivery status of SMS messages
      • Interaction data related to SMS messages

How We Use Your Information

We use the collected information strictly for case management and communication purposes, specifically for:

    1. Communication:
      • Providing appointment updates and essential information via SMS
      • Responding to patient inquiries
    2. Service Improvement:
      • Understanding and analyzing the use of our SMS services
      • Improving communication methods to better serve patients

Sharing Your Information

We will not share, sell, or disclose your information to third parties except:

    1. Service Providers
      • We may share your information with trusted third-party service providers that assist us in operating our SMS services. These parties are required to maintain the confidentiality and security of your information.

Security of Your Information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

    1. Opt-Out:
      • You can opt out of receiving SMS messages from us by replying "STOP" to any message or contacting us at frontdeskHHP@gmail.com
    2. Access and Correction
      • You can request access and correction of your personal information by contacting us at frontdeskHHP@gmail.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy on our website. We encourage you to review this Privacy Policy periodically.

Contact Us:

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us via email at frontdeskHHP@gmail.com or the address or phone number below.