Patient Testimonials

Elena Schepis Tzeng has been my ear doctor for a number of years.  She is  a highly competent audiologist and I have found her to be always available whenever I need her advice or assistance in my hearing.  I can highly recommend Elena to anyone who needs assistance with their hearing.  She is not only a professionally trained audiologist, but also a warm, personable, eager-to-help you person.

Elena, a dedicated professional. Her expertise and up-to-date knowledge are impressive.  Involved and sensitive to client’s needs, her engaging personality gives clients confidence and trust in her advice, care, and guidance. Elena has been my go-to person for many years, and she still is.  For that, I am grateful.

I wish I could give more than 5 stars! My brother Bill has been seeing Elena for several years — she is both a true professional and an extremely caring human being. She is extremely knowledgeable and thorough, and always wants to go the extra mile to ensure that her patients are satisfied and well cared for. As an example, one time we were on our way to the airport and realized that Bill’s hearing aid was not working properly – we stopped into Elena’s office without notice and she fixed the aid without any problem, got us on our way, and we made our flight! She is always cheerful, friendly and is really a master at what she does!

Elena is terrific and has been treating the local community with audiological and hearing aid services for 15+ years. Her professionalism, state-of-the-art equipment and approach to treating hearing loss is what makes us happy with her services. Anyone who suffers from hearing loss should consider an appointment with Hearing Healthcare Professionals.

I brought my 6 month old daughter to get her ears pierced, Elena was so professional and amazing with my daughter! Highly recommend getting your child’s ears pierced with her!

Clean, friendly, and professional. My 4 year old got her ears pierced and I think I felt more pain than she did. Dr. Elena was extremely nice and comforting to my child and we are incredibly happy!

I took my daughter to get her ears pierced by Dr. Elena a few weeks ago. She was extremely kind, patient and gentle as my daughter was a bit nervous. After 3 weeks one of the earrings fell out when we were trying to clean it. I emailed Dr Elena on a Sunday night hoping that she would get back to me on Monday morning. She actually emailed me back right away that night and took my daughter in first thing Monday morning. She pierced the ear for us again and sent us on our way. She really went above and beyond for us and we greatly appreciate it.

My wife Mary has been in need of a Hearing Aide for many years. We have gone to other Hearing Centers and have had some negative experiences that resulted in poor fitting devices and in one case an additional injury to her ear that made her reluctant to continue on her quest to hear normally again.

We met Dr. Schepis Tzeng and our lives changed. Elena was professional and caring and so understanding of her needs. The office is beautiful and comforting and her advice and solutions worked so well that we continue to remark that our lives have changed in such a positive way. Our children and grandchildren continually remark at how nice it is to have Mom and Grammy to be part of our conversations.

My wife is a much happier person these days, able to hear birds chirp and voices in the distance and just our normal day to day interactions. While many Audiologists could have provided this service, in our experiences nobody provided us the time and knowledge and very obvious experience that Elena gave to us, Thank you Dr. Schepis Tzeng, you have made our live so much better. We highly recommend Hearing Healthcare Professionals, LLC .”

I’ve had Resound hearing aids for eight years now. These were introduced to me by Dr. Schepis, so when I became curious about what new technology there might be in 2020, I went back to her for more info.

Well the answer to my curiosity was that yes, indeed there has been many improvements to hearing aid design. My visit resulted in me purchasing some great Phonak rechargable and bluetooth enabled hearing aids. These are really amazing and noticeably better than my old instruments.

Elena Schepis has always been helpful, informed and very professional.

I highly recommend her for anyone who is serious about getting the best care and products.
Thank you Dr. Schepis. My life is improved with better hearing!

My husband and I have been seeing Dr Schepis for many years.  Would absolutely recommend her for any and all audiology needs.  She is thorough, knowledgeable, and has a great sense of humor.  We actually look forward to our annual check-ups!!!:)”

Super easy to deal with and she takes the time to explain everything to you. Went in on my lunch break and she saw me almost immediately which is unheard of! My experience with Dr. Schepis was awesome! Highly recommended!

Dr. Elena Schepis Tzeng went above and beyond helping and educating me with my new hearing aids. She took the time to research my situation in a timely fashion. I appreciate everything that she done for me, I don’t think I would be able to get this service elsewhere. Highly recommend!!

Elena is amazing. Able to accomplish an uneventful ear evaluation, cerumen removal and custom ear plugs in one uneventful visit. She was so calm and compassionate with a child who has a potential to take out an army of children’s doctors and support staff!
She has an amazing ability to make your child feel comfortable!
I will forever be grateful for her helping my son!

I wish I could give more than 5 stars! My brother Bill has been seeing Elena for several years — she is both a true professional and an extremely caring human being. She is extremely knowledgeable and thorough, and always wants to go the extra mile to ensure that her patients are satisfied and well cared for. As an example, one time we were on our way to the airport and realized that Bill’s hearing aid was not working properly – we stopped into Elena’s office without notice and she fixed the aid without any problem, got us on our way, and we made our flight! She is always cheerful, friendly and is really a master at what she does!

Working with Dr. Tzeng to improve my hearing has been a wonderful experience. She really wants you to experience the value of being able to hear effectively. I am really glad that I have her as my audiologist.

I love this practice! Elena is very kind and patient. I am impressed with all the newest technology she has available for the hearing impaired!

Elena is terrific and has been treating the local community with audiological and hearing aid services for 15+ years. Her professionalism, state-of-the-art equipment and approach to treating hearing loss is what makes us happy with her services. Anyone who suffers from hearing loss should consider an appointment with Hearing Healthcare Professionals.

While most people focus on the physical hearing aid, finding a good audiologist to help you determine the appropriate equipment AND fit it to your personal needs is very important. Elena Schepis Tzeng, Au.d., of Hearing Healthcare Professionals is that person. I have been wearing hearing aids for 15 years and I just bought a pair of Phonak Audeos from her.

Dr. Tzeng gave me the most comprehensive hearing test I have ever had. And then, rather than just saying “These are the hearing aids to buy,” she gave me a choice and discussed the options. She did not push the most expensive brand or model. As a matter of fact, I asked about a more sophisticated model and she asked me first about my ‘lifestyle’ and then we decided the more expensive model would be appropriate for me.

Now that I have them, the Phonak Audeos are absolutely wonderful. (My previous hearing aids were almost 8 years old so the technology has advanced unbelievably.) The Marvels self-adjust to surrounding conditions and I am able to hear in many situations where I had difficulty in the past. And I no longer need to carry a “clicker” to manually change programs discretely. The clarity is unbelievable. I am so pleased. The new Marvels are also rechargeable so buying batteries is no longer necessary.

While the price of hearing aids is high, the price includes technical assistance and adjustment for 3 years. Unlike when your eye prescription changes and you need to buy new glasses, hearing aids are adjustable and can be reprogrammed to accommodate changes to your hearing until the technology wears out.

My previous audiologist is in a location that is no longer convenient for me, so stumbling upon Hearing Healthcare Professionals was really fortunate. To get the most value from your hearing aids, you need to periodically have your hearing tested and the aids adjusted accordingly. So far I am very happy with Hearing Aid Professionals and the equipment they offer.